Refund policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging, with your receipt or proof of purchase.

How to start a return
Email us at pt2tradingco@gmail.com with your order number. We'll send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return shipping
You are responsible for the cost of return shipping. Original shipping charges and return shipping costs are not refunded. Your refund covers the price of the item only.

Damaged, defective or wrong items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us right away and we'll make it right at no cost to you.

Buy with Prime orders
Orders paid with Buy with Prime follow Amazon's Prime return policy. Start your return from the link in your Buy with Prime order confirmation email.

Exchanges
The fastest way to get a different size is to return the item you have and, once the return is accepted, place a new order for the size you need.

Refunds
We'll let you know once we've received and inspected your return, and whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take extra time to post it. If more than 15 business days have passed since we approved your return, contact us at pt2tradingco@gmail.com.